PAYMENT

How is my payment handled?

 

My webshop offers Google Pay, Apple Pay and most major debit and credit cards.

Card payment is handled by Wix Payments system, all major credit/debit cards are accepted. Payments are charged in GBP (British Sterling).

 

Wix is Payment Card Industry Data Security Standards (PCI DSS) compliant and is accredited as a Level 1 service provider and merchant. More information about Wix Payment security

 

SHIPPING

Is shipping included?

FREE SHIPPING WITHIN THE UK is included in the price (unless otherwise stated).

International shipping can be arranged, please contact me for a shipping quote before finalising a purchase.

Please note that overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. I have no control over these charges and unfortunately therefore cannot accept responsibility for any additional costs incurred.

I have placed my order; how soon will I receive my painting?

Original paintings will normally be packed and shipped within 5 working days. Most UK deliveries arrive within 2 days from time of shipping, so please allow 7 working days in total.

If you need delivery by a specific date, please contact me first to make sure it can reach you in time.

I want you to be happy with your new artwork

I have taken great care to photograph and show my paintings as accurately as possible, in natural light. The image you see online may look slightly different due to variations between browsers, devices, and screen settings. Any slight variation between the image represented and the actual artwork is not deemed a fault and these small inconsistencies would not be a valid reason for return.

If you have any questions about a specific painting or would like to see more photos/videos please do contact me in advance.

What if my painting arrives and I don’t like it?

I want you to be 100% happy with your new painting so I offer fuss-free returns and exchanges. If an original painting is not as you expect, you have 14 days to contact me by email and request a refund, or if I can accommodate, an exchange.

Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned, I will refund your payment within 14 days.

What if my painting arrives damaged?

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with photographs of the damage.

What about Overseas Returns?

At this time, I am unable to offer a refund or return on any product(s) sent outside of the UK.